~
February 11 ~ 15
2025
Not Once but Twice I confronted Brian about the Mistakes
on the Snow Plow Order
and maybe I should of returned the Snow Ploy for a 100% Refund ~
…and Yes Brian
it was an Online Order
~ but ~
it was not My Online Order
it was Your Online Order the Stores Online Order
so I hope in the future maybe you will listen to your Customer
and Learn all of what you need to know to do your job Properly
before you just walk away and fail to answer any of your customers questions
and only proving you do not have time to waste on a Regular Loyal Customer
of many years
and just treating you Loyal Customer of many years like a piece of Shit
and when you treat people with Disrespect you get Disrespect back
~
All of this because Brian refused to listen to everything I had to say
and walked away from me
while
the Bozeman Home Depot Service Desk did listen to everything I had to say
and they then agreed with me
and they would of had the problem fixed in five minutes
but they did not place the order so they could not help me
as they then told me the Helena Home Depot store would have to fix it
because they placed the order
and then later after contacting the online Home Depot Customer Service
they then sent me a letter and in part of the Letter
there was a statement by Todd of the Helena Home Depot
and in his statement he Lied
and in his statement
he claims he could not lower the price of the snow plow
as I paid over the regular price and I was being over charged
so Todd could not lower the price of the Snow Plow to the regular price
and to add Insult to Injury
I had a Loyal Customer Reward 10% off Coupon that was Mailed to me
that did not come off the price of the Snow Plow
~ while Todd could have just fixed this problem in about five minutes ~
and he did not
and then on a later date
I then received a phone call from a man named Tony
who said he was the Manager at the Helena Home Depot
and he fixed things for me in about five minutes
as Tony Matched the lowest price we could see available on line
and that worked out be what it would of cost me in the first place
if Brian would had done his Job right in the first place
and then I found out later
Tony was not the manager of the Helena Home Depot
so I guess I can safely say Tony lied too
~ update ~
Note
The Bozeman Montana Home Depot Store Service Desk
and a Store Manager
have twice on two different occasions with different Service Desk Employees
Agreed with my Snow Plow Cost Argument
that the Helena Montana Home Depot Store Service Desk
~ where I ordered the Snow Plow From ~
as it was the Store Service Desk that Placed the order for the Snow Plow
as I did not Myself at Home place an order Online
and knowing as a former Employee
the Helena Store should have fixed their Mistake
from where the order was placed
while Brian at the Helena Store was trying to tell me
I have to go Online and fined someone to Fix things
~ to fix his stores Mistake ~
and this all happened in November of 2020
and now I am Happy to Say the Helena Home Depot
with many new People and new Management
is doing much better today
as they now Treat me very well
as I am now once again very happy with their service
and I hope everyone was Happy with my service when I worked there
while we must all accept that there will always be some Bad Apples in every bunch
so I just avoid the known Bad Apples and work with the many good ones
as you can not fix any Problems by not listening to the customer
and then just walk away
as this Problem could have been fixed in about five minutes
and Brian who walked away from me instead of listening to me
could have fixed this problem in about five minutes too
as five minutes turned into many months
Bruce A. Kershaw
Business Management since 1971
Doctor Honor in Science
October 8, 2011
~ knowing ~
science is: to know
and we must all learn know and grow forward together
but if we cannot admit and learn from our mistakes
then we can not know and grow forward
as Ignorance is the inability to learn and know
by ignoring the Realities for the sake of negative feelings of Belief
and I can only Treat the Bad Apples they way they treated me
Peace
~*~